Privacy Policy

1. Introduction

Dao Reuang ("we", "us", "our") is a guesthouse located at 64 Sukhumvit Road, Ban Chang, Rayong 21130, Thailand. We are committed to handling any personal information you share with us carefully and transparently. This policy explains what we collect, why we collect it and how you can exercise your rights under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

This policy applies to visitors to our website at daoreuangs.club, guests who make reservations by phone or email, and anyone who contacts us for information.

2. What Personal Data We Collect

We collect only the information needed to confirm and manage your stay:

• Full name (required for reservation)
• Email address (for booking confirmation)
• Phone number (for shuttle coordination and urgent contact)
• Flight details (arrival and departure times, flight numbers)
• Number of guests in the party
• Special requests or accessibility requirements

We may also collect limited technical data through cookies when you visit our website. See Section 7 for details.

Legal basis: Data is processed under contractual necessity (to fulfil your reservation), legitimate interest (shuttle coordination and flight monitoring) and consent (where you have opted into communications).

Retention: Reservation records are kept for 3 years following your stay for accounting and dispute purposes, then securely deleted.

3. How We Use Your Data

• Confirming and managing your room reservation
• Coordinating airport shuttle pickup and drop-off
• Monitoring flight status to adjust services around delays
• Sending booking confirmation and pre-arrival information
• Responding to enquiries submitted via our contact form or by email
• Complying with Thai tax and hospitality registration requirements

We do not use your data for unsolicited marketing without your explicit consent. We do not sell or share your data with advertising networks.

4. Data Sharing with Third Parties

We share personal data only in limited circumstances:

• Thai government authorities: Guest registration is required under Thai hotel law (Hotel Act B.E. 2547). Name and passport or ID details may be submitted to local authorities as required.
• Email service providers: We use a third-party email platform to send booking confirmations. These providers process data only on our instruction.
• Analytics tools: We may use anonymised website analytics (such as Google Analytics) to understand site traffic. No personal identity is shared.

We do not share your data with any other third parties without your prior consent.

5. Data Protection Measures

We take reasonable precautions to protect the personal data we hold:

• Our website uses HTTPS encryption for all data in transit
• Reservation records are stored on password-protected systems
• Only staff who need access to complete your booking can view your details
• Paper records are stored in a locked filing area and disposed of securely
• In the event of a data breach affecting your personal information, we will notify you within 72 hours where feasible

6. International Data Transfers

If you contact us from outside Thailand, your data is transmitted to our servers in Thailand. We handle all data in accordance with the PDPA regardless of where you are located. Where third-party tools store data outside Thailand, we ensure those providers maintain adequate protections consistent with international standards.

7. Cookies

Our website uses cookies — small text files stored in your browser — for essential functionality and, with your consent, for analytics. For a full explanation of the cookies we use and how to manage them, please see our Cookie Policy.

8. Your Rights Under Thai PDPA

As a data subject, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Ask us to delete your data where there is no longer a lawful basis to hold it
• Data portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interest
• Withdraw consent: Withdraw consent at any time where processing is based on consent
• Lodge a complaint: Contact the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe we have not handled your data correctly

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external services such as Google Maps. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before sharing any personal information with them.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be published on this page with an updated date at the top. For significant changes, we will notify active guests by email where we hold a current address.

12. Contact

For any questions about this policy or to exercise your rights, please contact:

Dao Reuang
64 Sukhumvit Road, Ban Chang, Rayong 21130, Thailand
Email: [email protected]
Phone: +66 38 627 410